PrintPass FAQ

Print Pass Printing In order for your PrintPass to be easily and quickly validated at the event gates, you must print using at least 150 dpi resolution. The PrintPass must be clear, not smudged, faded, or light in color. Print at the highest resolution possible to ensure quick and easy entry. If you have any doubts, then please contact Front Gate Tickets or visit the Box Office prior to the show.

What is PrintPass?
PrintPass is the ability to print your own tickets on your own time from your own computer. No waiting for the UPS guy or the mail guy, get your tickets quickly and at your own convenience. And most importantly, it's FREE!

How does PrintPass work?
When purchasing your tickets, make sure PrintPass is selected as the delivery option. At the completion of your purchase you will receive an e-mail confirmation. No less than 48 hours (although likely immediately) you will receive a separate e-mail with instructions and link to pickup your tickets.***FOR HOTMAIL, YAHOO, OR OTHER FREE WEB BASED E-MAIL USERS, IF YOU CANNOT LOCATE THE EMAIL IN YOUR INBOX, PLEASE BE SURE TO CHECK YOUR JUNK OR BULK FOLDER BEFORE DELETING ANY OF THOSE ITEMS.***
Click the link from this email and enter the OrderID and Passcode given to you in the e-mail. You will be asked to either download or open a .pdf file containing your PrintPass order. The file downloaded will require a PDF file viewer such as Adobe Acrobat Reader. Adobe Acrobat Reader can be downloaded for free: http://www.adobe.com/products/acrobat/readstep2_allversions.html
You can save the file to your computer and print later, or you can open the file and print immediately. You can also come back to this e-mail at your convenience, pickup and print the tickets. Take your printout to the venue and we'll scan you in! Do not forget to bring the PrintPass tickets to Grant Park!

What are the benefits to PrintPass?
Get your tickets within 24-48 hours. Don't worry about misplacing your tickets, print your tickets at your own convenience. And, it's the only free method of delivery.

Do I need a special computer program or printer to use PrintPass?
Yes, you will need 1) a printer. Either an ink-jet or laser printer (color or black & white) will print your PrintPass tickets. You must use plain white paper for best results. You will also need, 2) a .pdf file viewer, such as Adobe Acrobat Reader. You can download this for free: http://www.adobe.com/products/acrobat/readstep2_allversions.html

How do I get into the event with my PrintPass ticket?
You must take each ticket of your order to Grant Park, where it will be scanned at the gate. Please treat your PrintPass like any other ticket...because it is!

What if I print multiple copies of my PrintPass or make copies of my PrintPass?
Only the first copy of PrintPass presented at the gate will successfully scan and grant admission to the PrintPass holder, so keep your PrintPass safe and treat it like cash.

What if I do not receive the PrintPass e-mail or accidentally delete the e-mail?
First, visit your Lollapalooza/Front Gate Tickets account and confirm your purchase. Check your e-mail receipt for delivery information to make sure you selected PrintPass. Check your account info to make sure your e-mail address was entered correctly.
If all details are accurate and you still have not received your PrintPass within 48 hours or cannot locate in your inbox, then please be sure to check a bulk or spam folder. ***FOR HOTMAIL, YAHOO, OR OTHER FREE WEB BASED E-MAIL USERS, IF YOU CANNOT LOCATE THE EMAIL IN YOUR INBOX, PLEASE BE SURE TO CHECK YOUR JUNK OR BULK FOLDER BEFORE DELETING ANY OF THOSE ITEMS.***
If you continue to experience difficulties, then please contact Front Gate Tickets, either by phone 888-512-SHOW or email lolla@frontgatetickets.com and you can have the PrintPass instructions resent.

I received the PrintPass e-mail, but I cannot pickup the tickets?
Please contact Front Gate Tickets, either by phone 888-512-SHOW or email lolla@frontgatetickets.com to verify your order ID and pass code.

I can't figure out how to view and / or print my tickets?
Make sure you have the latest version of Adobe Acrobat Reader, which can be downloaded for free: http://www.adobe.com/products/acrobat/readstep2_allversions.html Make sure your computer has enough memory available - close all unnecessary programs that are running. If you continue to have problems, then please contact Front Gate Tickets, either by phone 888-512-SHOW or email lolla@frontgatetickets.com

My print toner is running out and the PrintPass looks faded, what should I do?
Make sure your tickets are clearly printed at 150 dpi to ensure fast and proper entrance at the gate. Faded, low toned tickets will not be valid. Do not copy or fax the tickets in any circumstance. All three barcodes on the PrintPass must be readable for admission to Lollapalooza!

My order is for 4 tickets; do I get 4 PrintPass e-mails?
No, you get one PrintPass e-mail per order. When you pickup your tickets the file will contain each of the tickets in your order. Each ticket is one page. Print every page out and bring it to Grant Park to get in to Lollapalooza!

Is it ok for me to buy a Lollapalooza PrintPass ticket from someone else?
We highly recommend that you do NOT purchase a PrintPass ticket from a 3rd party. Only tickets purchased directly through Front Gate Tickets are valid.

I ordered a 3-Day Pass; do I get 3 PrintPass tickets?
No, you get one PrintPass ticket per 3-Day Pass. The 3-Day PrintPass will be redeemed for a wristband at the entrance to Grant Park. You must wear the wristband all weekend!

Can I print my PrintPass at a reduced or enlarged size?
No, you must print your PrintPass at 100% and 150 dpi. The download file is at correct size, so do not make any changes in the Print dialogue window. It should be printed on a standard letter size sheet (8-1/2" x 11")

Can I cut my PrintPass?
No. Do not cut or tear apart any portion of the PrintPass ticket. PrintPass must be presented in full and complete state - do not rip, tear, or cut - it may be considered VOID.

I lost my PrintPass. I recycled my PrintPass. My dog ate my PrintPass.
Treat your tickets with care - do not lose them. In the event that something happens and the ticket is destroyed, you may reprint your PrintPass at your own convenience. Please contact Front Gate Tickets, either by phone 888-512-SHOW or email lolla@frontgatetickets.com if you have further questions or concerns.

I have to get my tickets via PrintPass?
No, you may select UPS shipping for your ticket order and get your Lollapalooza tickets the old fashioned way. Just select MAIL during your order. UPS is $15.00 per order and you will get hard tickets printed and shipped to you.